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Flex

Height-adjustable photo system, can be aligned vertically or horizontally

Frequently asked questions
and answers

Do you have questions that are not listed? Please contact us!
1. Agency services
What services does the UpReach Agency offer?

We offer various services such as conception & project management so that our clients can sit back and relax. Product and graphic design to take our clients' campaigns to the next level and software development as well as technical consulting on all aspects of live interaction / brand activation.

Can UpReach develop customized software solutions for my specific needs?

We even specialize in individual software solutions. We now have a broad portfolio of different software solutions, from complex 3D interaction, online stores, to customized landing pages, we always strive to fulfill your every wish.

2. Rental FAQ
a) Shipping and delivery
How long does shipping take and does UpReach deliver worldwide?

We deliver our photosystem hardware worldwide. The delivery time always depends on the country. Within the European Union we usually deliver within 4-5 working days.

How far in advance do I have to book the UpReach photo booth?

We recommend booking as early as possible to guarantee availability, especially during the high season. However, we can often fulfill last-minute requests.

b) Pre-configuration and setup
Is the system set up by the UpReach team before dispatch?

Yes, it is our goal that our customers do not have to carry out any installations and configurations. Unpack, connect to the power supply and get started.

What preparations do I have to make as a customer for the installation of the hardware?

Our photo systems can vary greatly in size and weight. If you want to set up the system yourself, we always recommend several people for assembly and dismantling.In addition, a power supply should be guaranteed.

3. Hardware FAQ
Is an Internet connection required?

Yes, a stable internet connection is required for the smooth running of the event and especially for our background removal services. If you have concerns about the internet quality at your event location, we also offer optional 5G routers that can ensure a fast and reliable connection. However, this option is not included as standard in the rental price / purchase price and must be booked separately.

What is included in the rental price / purchase price for an UpReach photo booth or hardware?

It all depends on what you book. We offer a variety of modules, from basic equipment to special add-ons. You have the option of customizing your photo booth in the store or contacting us for a custom-made offer. This way we can ensure that you get exactly what suits your event best.

How is the photo booth or hardware set up?

Assembly varies depending on the model. However, we provide detailed instructions and offer an optional assembly service.

How customizable are the UpReach photo booths or hardware?

For example hardware branding is available for the UpReach Pro and Classic. You can design the user interface and configuration of your photo booth yourself with your own cloud access. We also offer an optional creative and software service.

Which software is used?

Each photo booth and hardware comes with our specially developed software for maximum interaction and user-friendliness. A workshop on how to use the software is included in the purchase price.

Is the software user-friendly?

Yes, our software is specially developed for the best possible interaction at corporate events, trade shows and marketing campaigns. It is intuitive and requires no prior technical knowledge.

Can the UpReach photo booths and systems also be set up outdoors?

Yes, our photo booths and hardware can be set up both indoor and outdoor. For outdoor events, however, we recommend taking a few extra precautions, such as a weatherproof shelter to protect the technology from rain or strong sunlight.

How are the photos available?

The photos taken with our photo booths are available immediately. You can download the photos directly to your cell phone using a QR-code scan or send them to yourself by e-mail or SMS. If you book an optional printer, you can also print out the photos directly on site.

Do you offer training or instructions on how to use your products?

Of course, we offer workshops of all kinds and help you whenever we can.

How can I find the right offer for me?

You can put together your own package in the shop or request a personal consultation for a customized solution.

4. Certification and standards
What makes UpReach hardware products stand out?

Our products are CE, RoHS, FCC and ISO 9001 certified and therefore not only meet the highest quality standards, but are also suitable for worldwide use.

5. Technical support and maintenance
Do you offer technical support for your products?

In addition to detailed instructions and a software workshop, we also offer technical customer support - we can be reached via live chat or email and provide support as quickly as possible.

The FAQ are updated regularly, so changes may occur.

Status: February 2024

How can we help you?

Communication the way you want it.

Let us advise you in a consultation or simply create your own offer with our interactive catalog and find out, without any obligation, how you can use UpReach products in your project.
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