EN
- Customer inquiry: We accept your non-binding inquiry via our contact form.
- Contact us: We will contact you shortly to discuss your needs and expectations.
- Initial meeting: We start with an initial meeting to gather all the necessary information and requirements for your project.
- Quotation preparation: We prepare a customized quotation based on the briefing and present you with the best possible options for your project.
- Pitch presentation: (optional) For more complex projects, we will send you a detailed pitch to show you the possibilities of our solutions.
- Feedback round: Following your feedback, we adjust the pitch and proposal to ensure that all your requirements are met.
- Final coordination: We coordinate the final offer with you and prepare all the necessary steps for the start of the project.
- Project start: After your approval, we start implementing the project.
1. assembly and dismantling: You have the choice of whether the assembly and dismantling of the equipment is carried out by our staff or by yourself.
2. shipping and collection:
- Logistics:
Weorganize the shipping and collection of the appliances. You decide whether our staff or you yourself take care of assembly and disassembly during delivery and collection.
- Forwarding:
For national shipments we use forwarding agents, for regional deliveries in Berlin and Brandenburg we use couriers. We work with special forwarding suppliers who specialize in different types of transport, including trade fair and sporting event logistics.
- Set-up and dismantling personnel:
Wework with a team of event specialists. These professionals have extensive experience in handling and installing equipment for trade fairs, sporting events and other major events.
- Packaging:
Thegoods are delivered after booking either in one or more flight cases or carton(s) on a pallet.
! Please keep and temporarily store this packaging, as we do not normally take it back with us unless it is booked as an option and expressly requested.
1. digital event planning: We implement the digital solutions and ensure that they work seamlessly.
2. no logistics: direct implementation - no logistical effort is required for digital events.
3. implementation, tests and feedback: We present you with the current status before the digital deployment is completed. You can provide feedback and suggest changes.
4. go-live: After your approval and the finishing touches, your event goes online. We make sure that everything runs smoothly and accompany the launch to provide immediate support if required.
1. implementation and tests:
- Quality assurance: We carry out comprehensive tests to ensure that everything works smoothly. Short-term changes or the installation of your configuration can also be carried out afterwards with a stable internet connection.
2. completion and handover:
- Handover: After successful implementation, we hand over the solutions to you for use.
3. aftercare:
-Support: We will continue to be available via live chat or WhatsApp for Business group even after the project has been completed and offer support and maintenance if necessary.
-Times:
Monday - Friday: 09:00-18:00
Saturday - Sunday: 09:00 - 18:00 if booked
Support outside our working hours on request
4. return shipment and dismantling (only for hardware):
- Dismantling and collection: We organize the collection of the devices by forwarding agent or courier. You decide whether the dismantling is carried out by our staff or by yourself. As already mentioned above: Please keep and temporarily store the packaging (flight case or cardboard box on pallet). As a rule, this packaging will not be taken back unless this has been expressly agreed.
Note on internet connection
Important: For some features, such as digital background release, a stable and fast internet connection of at least 50 Mbps download and 25 Mbps upload is required. Please ensure that these requirements are met. If required, we offer optionally bookable mobile 5G routers in the Telekom network.
- Customer inquiry: We accept your non-binding inquiry via our contact form.
- Contact: We will contact you shortly to discuss your needs and expectations.
- Initial meeting: We start with an initial meeting to gather all the necessary information and requirements for your project.
- Quotation preparation: We prepare a customized quotation based on the briefing and present you with the best possible options for your project.
- Pitch presentation: (optional) For more complex projects, we will send you a detailed pitch to show you the possibilities of our solutions.
- Feedback round: Following your feedback, we adjust the pitch and proposal to ensure that all your requirements are met.
- Final coordination: We coordinate the final offer with you and prepare all the necessary steps for the start of the project.
- Project start: After your approval, we start implementing the project.
1. assembly and dismantling: You can choose whether the assembly and dismantling of the equipment is carried out by our staff or by yourself.
2. shipping and pickup:
- Logistics:
We organize the shipping and collection of the appliances. You decide whether our staff or you yourself take care of assembly and disassembly during delivery and collection.
- Forwarding service:
For national shipments we use forwarding agents, for regional deliveries in Berlin and Brandenburg we use couriers. We work with special forwarding suppliers who specialize in different types of transport, including trade fair and sporting event logistics.
- Set-up and dismantling personnel:
We work with a team of event specialists. These professionals have extensive experience in handling and installing equipment for trade fairs, sporting events and other major events.
- Packaging:
The goods are delivered after booking either in one or more flight cases or carton(s) on a pallet.
! Please keep and temporarily store this packaging, as we do not normally take it back with us unless it is booked as an option and expressly requested.
1. digital event planning: We implement the digital solutions and ensure that they work seamlessly.
2. no logistics: Direct implementation - no logistical effort is required for digital events.
3. implementation, tests and feedback:
Wepresent you with the current status before the digital deployment is completed. You can provide feedback and suggest changes.
4. go-live: After your approval and the finishing touches, your event goes online. We make sure that everything runs smoothly and accompany the launch to provide immediate support if required.
1. implementation and testing:
-Quality assurance: We carry out extensive tests to ensure that everything works smoothly. Short-term changes or the installation of your configuration can also be carried out afterwards with a stable Internet connection.
2. completion and handover:
-Handover: After successful implementation, we hand over the solutions to you for use.
3. follow-up support:
-Support: We will continue to be available to you during your project via live chat or WhatsApp for Business group and offer support and maintenance if necessary.
-Opening hours:
Monday - Friday: 09:00-18:00
Saturday - Sunday: 09:00 - 18:00 if booked
Support outside our working hours on request
4. return shipment and dismantling (only for hardware):
-Dismantling and collection We organize the collection of the equipment by forwarding agent or courier. You decide whether dismantling is to be carried out by our staff or by yourself. As already mentioned above: Please keep and temporarily store the packaging (flight case or cardboard box on a pallet). As a rule, this packaging will not be taken back unless this has been expressly agreed.
Note on Internet connection
Important: For some features, such as digital background clipping, a stable and fast Internet connection of at least 50 Mbps download and 25 Mbps upload is required. Please ensure that these requirements are met. If required, we offer optionally bookable mobile 5G routers in the Telekom network.
We offer various services such as conception & project management so that our clients can sit back and relax. Product and graphic design to take our clients' campaigns to the next level and software development as well as technical consulting on all aspects of live interaction / brand activation.
We even specialize in individual software solutions. We now have a broad portfolio of different software solutions, from complex 3D interaction, online stores, to customized landing pages, we always strive to fulfill your every wish.
We deliver our photosystem hardware worldwide. The delivery time always depends on the country. Within the European Union we usually deliver within 4-5 working days.
We recommend booking as early as possible to guarantee availability, especially during the high season. However, we can often fulfill last-minute requests.
Yes, it is our goal that our customers do not have to carry out any installations and configurations. Unpack, connect to the power supply and get started.
Our hardware can vary greatly in size and weight. If you would like to set up on your own, we always recommend several people for assembly and dismantling.In addition, a power supply should be guaranteed.
Yes, a stable internet connection is required for the smooth running of the event and especially for our background removal services. If you have concerns about the internet quality at your event location, we also offer optional 5G routers that can ensure a fast and reliable connection. However, this option is not included as standard in the rental price / purchase price and must be booked separately.
It all depends on what you book. We offer a variety of modules, from basic equipment to special add-ons. You have the option of customizing your photo booth in the store or contacting us for a custom-made offer. This way we can ensure that you get exactly what suits your event best.
Assembly varies depending on the model. However, we provide detailed instructions and offer an optional assembly service.
For example hardware branding is available for the UpReach Pro and Classic. You can design the user interface and configuration of your photo booth yourself with your own cloud access. We also offer an optional creative and software service.
Each photo booth and hardware comes with our propietary software for maximum interaction and user-friendliness. A workshop on how to use the software is included in the purchase price.
Yes, our software is specially developed for the best possible interaction at corporate events, trade shows and marketing campaigns. It is intuitive and requires no prior technical knowledge.
Yes, our photo booths can be set up both indoors and outdoors. For outdoor events, however, we recommend taking a few extra precautions, such as a weatherproof shelter to protect the technology from rain or strong sunlight.
The photos taken with our photo booths are available immediately. You can download the photos directly to your cell phone using a QR-code scan or send them to yourself by e-mail or SMS. If you book an optional printer, you can also print out the photos directly on site.
Of course, we offer workshops of all kinds and help you whenever we can.
You can put together your own package in the shop or request a personal consultation for a customized solution.
Our products are CE, RoHS, FCC and ISO 9001 certified and therefore not only meet the highest quality standards, but are also suitable for worldwide use.
In addition to detailed instructions and a software workshop, we also offer technical customer support - we can be reached via live chat or email and provide support as quickly as possible.
The FAQ are updated regularly, so changes may occur.
Status: February 2024
